All of our products carry a full money back guarantee.

We are fully confident that you will be happy with our products but if for any reason you are not, we would ask please for you to contact us first of all just so that we can ensure that the problem doesn’t occur again. If you then return the items to us in perfect condition within 7 days we will be happy to give you a full refund of your money.

Goods damaged in transit to you will be replaced at no cost, again with free delivery. Please inform us of breakages within three days of receiving the order. If we have run out of stock to replace the damaged product, we will be happy to provide a full refund.

If you need to return goods to us, please send them to the following address:

Sienna Giftware Ltd,

41 Priory Court Road,

Westbury on Trym,

Bristol,

BS9 4DB